Complaints.

How to complain

Email info@regenerativefinance.org.uk with 'Complaint' in the subject line, or write to Regenerative Finance CIC, 71-75 Shelton Street, London WC2H 9JQ. Tell us what happened, when, and what you would like us to do about it. If you would rather talk it through, say so and leave a number, and we will call you.

What happens next

We will acknowledge your complaint promptly and tell you who is looking into it. We aim to give you a full answer as quickly as we can. If it will take longer, we will write to explain why and when you will hear from us.

Your complaint will be looked at by someone who was not involved in the decision you are complaining about, wherever that is possible in a company of our size.

If you are still unhappy

Tell us, and we will look at it again with a director who has not been involved, and give you our final answer in writing.